How online surveys will improve the healthcare industry?

In the healthcare industry, patients and healthcare providers ideally work together in a close partnership. However, patients and providers do not always see eye to eye. For example, according to a survey we conducted, 89% of patients want information about their providers’ training, but only 56% of healthcare providers provide it. In another example, eight out of ten healthcare providers assume that most appointments are kept, but only 52% of patients share this opinion.

Online surveys support patient communication by giving patients and staff the opportunity to provide feedback. Many hospitals, clinics, and other service providers have recognized this need:

• More than half use surveys to measure employee satisfaction
• One-third use surveys to monitor patient health and safety needs
• Nearly 40% use surveys to test the effectiveness of your patient safety efforts

HeyForm can help you gather and analyze information faster. You can create custom healthcare surveys or rely on templates from experts. Distribute surveys via email, websites, mobile devices, or even computers in waiting rooms. Then use our powerful platform to analyze and export results in the form of professional charts.

HeyForm makes it easy to conduct surveys and we help protect patient privacy with secure and HIPAA-compliant features.

Healthcare providers that collect protected health information (PHI) are required to protect patient data. If the organization has obligations under HIPAA regulations and would like to collect patient data online, HeyForm can help. HeyForm offers a partnership agreement, enhanced security features, and more.

Use the HeyForm survey template to ask your patients for information about your health care expenses. Based on this information, you can anticipate whether a patient is at risk of not being able to afford medication or other treatments and suggest appropriate alternatives. With the HeyForm survey, you can find out how your patients have health insurance and understand what alternatives they may have considered if a service is not covered. Using this information, you can direct them to the right health care options or specific services.