customer satisfaction survey template
customer satisfaction survey template

If a customer complains to you, tact and diplomacy are required. Your customer is dissatisfied with your performance. Under these circumstances, he would not hire you again. Moreover, he will vent his anger and talk badly about your company. However, you can appease the customer with a skillful letter. Here you can find a sample text.

When responding to a complaint, however, things are different here it makes sense to write from the first-person perspective. “We obviously didn’t make that clear,” for example, doesn’t sound as accusatory as “You misunderstood.”

Sentences with “I” or “we” soften unpleasant statements because you…

training feedback form for employees
training feedback form for employees

Generating leads is significantly different from generating inquiries in the private customer sector. Here you can learn what you need to consider?

Lead generation is one of the main goals in online marketing. A lead is a qualified contact, i.e. a potential customer or interested party who indicates a willingness to buy. In a sense, a trade fair visitor who leaves his business card, only not in person, but on your website, your social media profile, or in other online marketing tools such as a newsletter or a live chat.

Here, a classic distinction is made between so-called B2B and…

self assessment form for employees
self assessment form for employees

Many students conduct an empirical survey as part of writing their bachelor’s or master’s theses at university and this is now often in the form of an online survey, which unfortunately is also often self-selected via Facebook, Twitter, XING, and other social networks. Since I have a lot to do with surveys myself in the context of research and teaching, I always enjoy looking at such student questionnaires. Most of them show that heart and soul have gone into the questions, which is why it is even more regrettable when the validity of the survey is unnecessarily limited in the…

event registration form template
event registration form template

Imagine the following situation: You are walking relaxed through the city and look around. You discover a new store on the corner. You like its products right away. Before you buy them, however, you would like to learn more about the product manufacturing process and possibly try out some of the products.

Before you can try the products, you have to tell the store owner your name, where you work, your phone number, and where you live.

Sounds bizarre, doesn’t it? But on the web, it often happens that forms collect a lot of sensitive and personal data in the…

creating online application forms
creating online application forms

UI (User Interface) and UX (User Experience) play an important role in conversion-friendly web design. UI makes your website beautiful and UX focuses on the usability and user experience of the website. If either of these two elements is missing or not balanced, customers will be bounced. Website Form Design is the part of web design that ensures seamless lead generation and information capture with proper user satisfaction on a website. In this blog, we will mainly focus on UX as UI is very subjective and defined by your company’s branding guidelines or your choice of colors, banners, and fonts.

event registration form with payment
event registration form with payment

Nowadays it is increasingly important to find out what the experiences and wishes of your (potential) customers and employees are. A good and often used way of doing this is by conducting a survey. But how do you make sure that as many customers as possible respond?

I have already had the opportunity to interview thousands of consumers and dozens of companies via a survey and for me, it remains a sport to achieve as high a response as possible. In order to investigate which factors influence the response rate, I have often used A/B testing.

I have tested the…

training feedback form for employees
training feedback form for employees

We have already mentioned several times that we are in an applicant market. This means that qualified specialists are difficult to recruit from the outset. However, the battle for qualified professionals does not end here. Even if you manage to recruit an experienced professional, you also need to think about how to retain that professional in the long term. Below, we’ve compiled the 7 best strategies for employee retention. These are absolutely essential if you want to reduce your employee turnover and keep your most capable employees with your company for the long term.

Employee retention strategy #1: Recognition for good performance.

Contrary to popular belief, making employees…

event registration form with payment
event registration form with payment

You are probably familiar with the situation where you need a questionnaire to gather feedback and gain insights for improvement measures.

But what’s the best way to go about developing a questionnaire? What questions should your survey contain? And how do you design an appealing questionnaire that achieves its goal and also achieves a maximum participation rate? I’ll give you a few tips in this article.

Tip 1: How to define the target group and survey goal

Before you start developing the first question, sit down and determine the goal of the questionnaire. What do you want to achieve with the survey? If you don’t define a goal at the beginning…

self assessment form for employees
self assessment form for employees

The most important asset for companies today is human capital. Several surveys show that developing your employees is the best way to increase the value of the company. Therefore, there are several human resources to decrease employee turnover and develop them within the organization.

What is an employee development plan?

It is the set of actions taken by the human resources department that the company during the year to develop the skills, knowledge, and abilities of its employees. The development plan describes all initiatives: Training, periodicity of evaluations, and budget for each of these phases.

There is no time frame for future planning. Maybe it is…

event registration form template
event registration form template

The coronavirus pandemic has fundamentally changed how we will work in the future. When we fully return to the workplace, we should expect it not to be quite the same as we left it before COVID-19.

Crowded meetings, hallway conversations, and handshake greetings will most likely be a thing of the past. Instead, we can expect greater spacing between desks and changing presences of different employees and staff depending on the day of the week.

The changes to our physical work environment are only part of what’s new. As many employees have spent months in the home office, their work-life…

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